Privacy Policy
Meta & Instagram Lead Forms

Who We Are

Vancouver Laser & Skin Care Centre ("we," "us," or "our") is a medical aesthetics clinic located in Vancouver, British Columbia, Canada. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

When you submit a lead form through our Instagram or Facebook ads, we collect only what you provide, which may include:

• Full name
• Email address
• Phone number
• Area of interest (e.g., treatment type, consultation request)

We do not collect sensitive medical or financial information through these forms.

Why We Collect It

We collect this information solely to:

1. Respond to your inquiry or consultation request
2. Book or follow up on appointments
3. Send relevant promotional offers (only with your consent)

How We Use Your Information

Your information is used by our front-desk and marketing team to contact you directly. We do not use it for automated decision-making or profiling.

We will only contact you for the purpose you indicated when submitting the form.

Sharing Your Information

We do not sell your personal information.

Your data may be processed by:

• Meta Platforms, Inc. — as the platform operator collecting and transmitting your form submission to us. Meta's data practices are governed by Meta's Privacy Policy.
• Our CRM / booking software — used internally to manage client communications.

We do not share your information with unaffiliated third parties for their own marketing purposes.

Data Retention

We retain your information for 24 months from the date of collection, or until you request deletion, whichever comes first. Information tied to active client relationships may be retained longer as required by applicable health regulations.

Your Rights

Under PIPEDA and BC PIPA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent and request deletion at any time
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca

Consent

By submitting a Meta or Instagram lead form linked to our ads, you consent to the collection and use of your information as described above. You may withdraw consent at any time by contacting us below.

Contact Us

For privacy-related questions, access requests, or to withdraw consent: